Shipping & Return Policy
All purchases over $20 receives free shipping with using "Freeshipping" discount code.
Do you ship products to Europe and UK?
Yes, we offer worldwide shipping although orders from Europe and UK will include VAT tax. The tax rate varies based on the country and product. All taxes are collected during check out, and NO other taxes in any form will be paid by customers after that.
When will I get my order?
Usually, it takes 3–7 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 5–7 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your name and order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at email@example.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived wrong/damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the wrong/damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
How can I return/exchange my order?
To return or exchange your item, send back the product to the return address on the package within 2 weeks after receiving the order. Please send us an email with the tracking number along with your order number to email@example.com or send us a direct message on Instagram. You will receive a refund/exchange once the product is received.If you cannot find the return address for your country, please contact us!
Note : Product must be unworn/undamaged and in original condition.
Note : Customer pays for shipping the items back to Aurora Studio.
For any questions or inquiries about your refund or exchange, please contact us at firstname.lastname@example.org
What is the best way to contact customer service?
Contacting email@example.com is the best way to get connected with customer service team. All the emails will be answered in maximum 48 hours.
Call us at (424)522-6547 only for urgent requests, Monday through Friday between 9am and 5 pm (Pacific time).